What should institutions publish and implement to guide their operations?

Institutions should publish and implement written policies and procedures that outline responsibilities as these are essential for establishing clear expectations and guidelines for all members of the organization. These documents serve as foundational tools that facilitate consistency in operations, clarify roles and responsibilities, ensure compliance with regulations, and provide a framework for decision-making processes. By having documented policies and procedures, institutions can create a structured environment where everyone understands their duties and the protocols to follow, which enhances efficiency and accountability.

While annual reports for funding, marketing strategies for enrollment, and course catalogs for student guidance are also important for different aspects of the institution's functioning, they do not provide the comprehensive operational framework that written policies and procedures deliver. Annual reports focus primarily on financial aspects, marketing strategies target student recruitment, and course catalogs assist students in understanding academic offerings, but these do not encompass the broader organizational governance necessary for effective operation.